All answers to your questions
50% discounts for children, students and seniors
Are you entitled to a discount? Find out which tariffs the discounts apply to and how to apply them
By Veronika1 author12 articles
Tickets
Are you traveling for the first time with us? We will advise you on how to choose and pay for your ticket.
By Veronika1 author7 articles
Transport
See what you can transport with us and under what conditions.
By Veronika1 author4 articles
Delays and complaints
We understand that complications while traveling are annoying. But we will be happy to help you.
By Veronika1 author4 articles
Loyalty program Smile Club
The benefits and rules of our loyalty program in one place.
By Mirek and 1 other2 authors21 articles
Account security
Safety comes first. When paying and during the trip.
By Veronika1 author3 articles
Privacy policy GDPR
The protection of your personal data is important to us and we handle it in such a way as to prevent its misuse.
By Veronika1 author3 articles
Carbon footprint compensation
Find out how you can contribute to greener travel.
By Veronika1 author6 articles
Others
From the composition of some items from the on-board menu to our exchange rates.
By Veronika1 author2 articles