Guaranteed departure

We guarantee that all connections will run

Travel without worries

The last months have been difficult for everyone. No matter how hard we tried, we had to cancel some of our connections. We would like to apologize to you for the last difficult period and for the complications caused. Now we want to do it differently so that you can rely on traveling with us.

Letter from our CEO >

Travel without worries

Always for next 14 days

We now guarantee that all connections listed in the reservation system for the next 14 days will run. So if you look for a ticket on January 17, you can be sure that all connections will definitely run within the next 14 days (ie by January 31). However, if we cancel the connection, which would only happen in case of worsening of the overall situation with a significant impact on travel, we will refund you 150 % of the ticket price. The guarantee applies to tickets purchased from 13.1.2021. 

Always for next 14 days

Change of plans? No problem.

Cancellation until departure

Something has changed and the date or time of the ride does not suit you? You can cancel your ticket at any time until the regular departure of the connection. Traveling with us is therefore completely flexible.

100% of the ticket price back

If you decide to cancel your ticket or if the connection is canceled for any reason, we will refund you 100 % of the ticket price.

extra 50 % in leo credits

Unfortunately, sometimes the situation is merciless. Therefore, if your connection is canceled for business reasons, we will refund you not only 100 % of the ticket price, but also extra 50 % in leo credits.



Loyalty program Smile Club

Users who are members of our loyalty program Smile Club will be automatically credited with a 50 % bonus in leo credits in case of a connection cancellation. If you also want to take advantage of this offer and you are not a member of the Smile Club, you can sign up easily. A ticket with a guaranteed departure and the connected bonus Guaranteed departure must be purchased as a registered user, otherwise no additional credit will be granted.

  • 2,5%

    reward

    Orange

    1 – 41 €

  • 5%

    reward

    Bronze

    42 – 124 €

  • 7,5%

    reward

    Silver

    125 – 416 €

  • 10%

    reward

    Gold

    417 € and more