Unfortunately, tickets cannot be changed or modified once bought. However, you can cancel your ticket until the regular departure of the respective transport link and then buy a new one. For any further questions contact our Customer Support.

Yes, the promo ticket can be canceled under normal conditions.

At the moment, this payment is not possible on board of our connections. However, you can buy the ticket using our mobile app, in advance at www.leoexpress.com or at our ticket offices.

If you paid a ticket and it did not come within one hour to your email, we recommend that you check the Junk Mail or Gmail Promotion box. If you cannot find your ticket, contact us at [email protected] and our colleagues will solve your situation.

Unfortunately, this is not possible; once booked a ticket must be paid for immediately.

If you book and pay for a ticket, you can cancel it until the respective train departure time. We will refund its value in full to you. 

There are many ways to find out about a delay. You can see it in connection details in the search results, or in your account after logging in. If you gave us your phone number when you booked the ticket, we will send you a text in the event of a longer delay.