Cancellation of the ticket

Something has changed and the date or time of the ride does not suit you?
You can cancel your ticket anytime to the regular departure of the connection.

Data for ticket cancellation

  1. You will find the ticket number in the pdf ticket in the email you received after you purchase or in your Smile Club account.
  2. If you are a Smile Club member, cancellation is only possible to leo credits when paying by any payment method.
  3. Cancellation of a group ticket can only be made together no later than 24 hours before the regular departure of the connection.
  4. Cancellation of a return ticket is possible together, the RETURN ride can be cancelled separately after passing the journey THERE.

Frequently asked questions