Cancellation of the ticket

Something has changed and the date or time of the ride does not suit you?

Data for ticket cancellation

You will find the order number in the e-mail with your ticket.
The ticket number is in the pdf ticket in the email you received after you purchase or in your Smile Club account.
If you are a member of the Smile Club and pay by any payment method, the ticket can only be canceled into leo credits until the regular departure time of the connection.
If you are not a member of the Smile Club, you can cancel your ticket up to 15 minutes before the scheduled departure time.

Frequently asked questions

When and how do I receive money for a canceled ticket?

Online payment
(credit card, bank transfer, PayPal, Google Pay, Apple Pay, Click to Pay)

Where will the money be refunded to: back by the same payment method
Refund time: 3–5 working days
Cancellation fee: 1,25 € per ticket
Conditions for using this cancellation/refund: only if the tickets were purchased in the LE online e-shop or mobile app and you are not a registered Smile Club member.

Other payment
(cash, Twisto Pay, Skip Pay)

Where will the money be refunded to: back to the bank account specified in the online form
Refund period: up to 30 days from confirmation of receipt of cancellation request
Cancellation fee: 1,25 € per ticket
Conditions for using this cancellation/refund: only if the tickets have been purchased in the LE online e-shop, in the mobile app, at the ticket office or at a contracted retailer and you are not a registered member of the Smile Club

Payment with leo credits

Where will the money be refunded to: back to customer account in leo credits
Refund period: immediately
Conditions for using this cancellation/refund: only if the tickets were purchased under a registered Smile Club customer account. Applies even if the ticket was partly paid with finances and partly with the remaining leo credits on the customer's account.

What does SEPA, IBAN a BIC mean?

SEPA (Single Euro Payments Area) means a united area for payments in euro. This marks a new currency regulation for national and European payments.

IBAN (International Bank Account Number or International Bank Account Number) is a number that replaces all account details (account number and bank code in the Czech Republic).

BIC (Business Identifier Code) is an internationally standardized bank code that uniquely identifies a bank in international payment transactions.

Log into the loyalty program Smile Club

Don't have an account yet?

By logging in I agree with conditions of the loyalty program, processing of personal data and declare that I have reached the age of 16. Cancellation of tickets is only possible to leo credits.

Cancellation of the ticket

Data for ticket cancellation

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Frequently asked questions