Cancellation of the ticket

Something has changed and the date or time of the ride does not suit you?
You can cancel your ticket anytime to the regular departure of the connection.

Due to the high frequency of canceled tickets it may take longer than usual to refund the money to your credit card or bank account. We apologize for any inconvenience caused.

Data for ticket cancellation

Forms of refunding fare when using payment by:

leo credits

Where will be the money for the ticket refunded: to the customer account Smile Club.
Time for the refund: immediately.
Cancellation fee: 0 €.
Conditions for using this cancellation/refund: if you are Smile Club member.

Credit card

Where will be the money for the ticket refunded: back to the credit card.
Time for the refund: 3 - 5 working days.
Cancellation fee: 1,3 € for a ticket.
Conditions for using this cancellation/refund: Only if the tickets were purchased via credit card in online e-shop LE (www.leoexpress.com).

GoPay

Where will be the money for the ticket refunded: transfer to bank account from which the payment has been done
Time for the refund: 3 - 5 working days.
Cancellation fee: 1,3 € for a ticket.
Conditions for using this cancellation/refund: Only if the tickets were purchased in online e-shop LE via GoPay (transfer to bank account to 15 minutes).

Transfer to bank account

Where will be the money for the ticket refunded: to the bank account which is stated in the form which need to be sent at [email protected]. The form for sending the payment can be found HERE.
Time for the refund: 30 days from confirmation that the form has been received by customer support LE.
Cancellation fee: 1,3 € for a ticket.
Conditions for using this cancellation/refund: If the tickets were bought at LE cash desks, at provision partners (sellers), via Platba 24 (Česká spořitelna).

Cash at cash registers LE, Provision sellers

Where will be the money for the ticket refunded: personally in cash after visiting the LE cash registers (Prague Main Station, Olomouc Main Station, Ostrava Svinov), provision sellers provided that the purchase of the tickets was made at the same seller.
Time for the refund: immediately in cash.
Cancellation fee: 1,3 € for a ticket.
Conditions for using this cancellation/refund: possible for all payment methods used to purchase tickets + Twisto payment, if the passenger is not a member of the loyalty programme Smile Club they can cancel tickets at Leo Express ticket offices or through our customer centre

PayPal

Where will be the money for the ticket refunded: back to the payment card
Time for the refund: immediately
Cancellation fee: 1,3 € for a ticket.
Conditions for using this cancellation/refund: Only if the tickets were purchased by the PayPal method in the e-shop or in the mobile app Leo Express

Google Pay

Where will be the money for the ticket refunded: back to the payment card
Time for the refund: 1 - 3 days
Cancellation fee: 1,3 € for a ticket.
Conditions for using this cancellation/refund: Only if the tickets were purchased by the Google Pay method in the Leo Express e-shop

Cancellation of a ticket paid via Google Pay is possible at the earliest 24 hours after purchase because of payments covering between payment gateway providers.

Important

ticket cancellation for Smile Club members when paying by any payment method is possible only to leo credits
cancellation of a group ticket can only be done at the latest 24 hours before the scheduled departure
cancellation of the return ticket is possible together or after completion of the first ride THERE
If you want to cancel a ticket that was bought through the payment service Twisto and you are not a member of our Smile Club, please cancel the ticket at our ticket office or at our customer centre.
for foreign payments outside the SEPA area the passenger pays the associated bank charges for foreign bank transfer. The bank charge is a deduction from the refund.

What does SEPA, IBAN a BIC? mean?

SEPA (Single Euro Payments Area) means a united area for payments in euro. This marks a new currency regulation for national and European payments.
IBAN (International Bank Account Number or International Bank Account Number) is a number that replaces all account details (account number and bank code in the Czech Republic).
BIC (Business Identifier Code) is an internationally standardized bank code that uniquely identifies a bank in international payment transactions.