Cancellation of the ticket

Something has changed and the date or time of the ride does not suit you?

Data for ticket cancellation

  1. You will find the order number in the e-mail with your ticket. 
  2. The ticket number is in the pdf ticket in the email you received after you purchase or in your Smile Club account.
  3. If you are a member of the Smile Club and pay by any payment method, the ticket can only be canceled into leo credits until the regular departure time of the connection.
  4. If you are not a member of the Smile Club, you can cancel your ticket up to 15 minutes before the scheduled departure time.

Frequently asked questions

Log into the loyalty program Smile Club


Don't have an account yet?

By logging in I agree with conditions of the loyalty program, processing of personal data and declare that I have reached the age of 16. Cancellation of tickets is only possible to leo credits.