Forms of refunding fare when using payment by:
- Where will be the money for the ticket refunded: to the customer account Smile Club.
- Time for the refund: immediately.
- Cancellation fee: 0 €.
- Conditions for using this cancellation/refund: if you are Smile Club member.
- Where will be the money for the ticket refunded: back to the credit card.
- Time for the refund: 3 - 5 working days.
- Cancellation fee: 1,3 € for a ticket.
- Conditions for using this cancellation/refund: Only if the tickets were purchased via credit card in online e-shop LE (www.leoexpress.com).
Fast transfer to a bank account
- Where will be the money for the ticket refunded: transfer to bank account from which the payment has been done
- Time for the refund: 3 - 5 working days.
- Cancellation fee: 1,3 € for a ticket.
- Conditions for using this cancellation/refund: Only if the tickets were purchased in online e-shop LE via GoPay (transfer to bank account to 15 minutes).
Cash at cash registers LE, Provision sellers
- Passengers can cancel a ticket at Leo Express ticket offices, with the exception of tickets purchased online and at commission sellers.
- Travel documents purchased at LE commission sellers can be canceled by the passenger at the commission seller where he purchased the ticket or by sending a cancellation request to the LE contact email.
- Time for the refund: immediately in cash.
- Cancellation fee: 1,3 € for a ticket.
- Conditions for using this cancellation/refund: possible for all payment methods used to purchase tickets + Twisto payment, if the passenger is not a member of the loyalty programme Smile Club they can cancel tickets at Leo Express ticket offices or through our customer centre
- Where will be the money for the ticket refunded: back to the payment card
- Time for the refund: immediately
- Cancellation fee: 1,3 € for a ticket.
- Conditions for using this cancellation/refund: Only if the tickets were purchased by the PayPal method in the e-shop or in the mobile app Leo Express
- Where will be the money for the ticket refunded: back to the payment card
- Time for the refund: 1 - 3 days
- Cancellation fee: 1,3 € for a ticket.
- Conditions for using this cancellation/refund: Only if the tickets were purchased by the Google Pay method in the Leo Express e-shop
Cancellation of a ticket paid via Google Pay is possible at the earliest 24 hours after purchase because of payments covering between payment gateway providers.
- Where will be the money for the ticket refunded: back to the payment card
- Time for the refund: 1 - 3 days
- Cancellation fee: 1,3 € for a ticket.
- Conditions for using this cancellation/refund: Only if the tickets were purchased by the Apple Pay method in the Leo Express e-shop
Cancellation of a ticket paid via Apple Pay is possible at the earliest 24 hours after purchase because of payments covering between payment gateway providers.
- Where will be the money for the ticket refunded: to the bank account which is stated in the form which need to be sent at [email protected]. The form for sending the payment can be found HERE.
- Time for the refund: 30 days from confirmation that the form has been received by customer support LE.
- Cancellation fee: 1,3 € for a ticket.
- Conditions for using this cancellation/refund: If the tickets were bought at LE cash desks, at provision partners (sellers), via Platba 24 (Česká spořitelna).
Important
- ticket cancellation for Smile Club members when paying by any payment method is possible only to leo credits
- cancellation of a group ticket can only be done at the latest 24 hours before the scheduled departure
- cancellation of the return ticket is possible together or after completion of the first ride THERE
- If you want to cancel a ticket that was bought through the payment service Twisto and you are not a member of our Smile Club, please cancel the ticket at our ticket office or at our customer centre.
- for foreign payments outside the SEPA area the passenger pays the associated bank charges for foreign bank transfer. The bank charge is a deduction from the refund.
What does SEPA, IBAN a BIC? mean?
SEPA (Single Euro Payments Area) means a united area for payments in euro. This marks a new currency regulation for national and European payments.
IBAN (International Bank Account Number or International Bank Account Number) is a number that replaces all account details (account number and bank code in the Czech Republic).
BIC (Business Identifier Code) is an internationally standardized bank code that uniquely identifies a bank in international payment transactions.
