Cancellation of the ticket

Something has changed and the date or time of the ride does not suit you?
You can cancel your ticket anytime to the regular departure of the connection.

Data for ticket cancellation

  1. You will find the order number in the e-mail with your ticket, the ticket number is in the pdf ticket in the email you received after you purchase or in your Smile Club account.
  2. If you are a Smile Club member, cancellation is only possible to leo credits when paying by any payment method.
  3. Cancellation of a group ticket can only be made together no later than 24 hours before the regular departure of the connection.
  4. You can only cancel the return ticket together. After passing the way there, it is possible to cancel the way back.

Frequently asked questions