Traffic information

Customers with purchased tickets are informed about operational changes via SMS and e-mail if this information was provided to us when buying a ticket. Delay times are only approximate, in case of delay of less than 20 minutes, please stay near the platform.

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Long-distance trains
Regional trains
Buses

Traffic closures and restrictions

Change of ticket cancellation for non-registered users

updated: 21. 12. 2022

Dear passengers,

the cancellation of tickets for non-registered users has been modified for tickets purchased from January 1 2023. Now, such tickets can be cancelled no later than 15 minutes before the scheduled departure of the connection.

For registered members of the Smile Club loyalty programme, there is no change. Tickets can be cancelled into leo credits until the scheduled departure time of the connection.

Adjustment of group discounts and return ticket discounts applicable to tickets purchased from January 1 2023

updated: 21. 12. 2022

Dear passengers,

The group discounts and return ticket discount applicable to tickets purchased from January 1 2023 are being adjusted.

🎟️ GROUP DISCOUNT

  • the discount will now be available for groups of over 40 people – please contact us at [email protected] to receive the discount
  • we are preparing a form for easier enquiry and faster processing of the request
  • to get better prices for smaller groups of passengers, use the Smile Club loyalty programme, where you can get up to 10% off the ticket price after the ride
  • if you have already purchased tickets for departure on or after January 1 2023, nothing changes, the tickets remain valid

🎟️ DISCOUNT ON RETURN TICKET

  • the discount will no longer be available
  • to get better prices, use the Smile Club loyalty programme, where you can get up to 10% off the ticket price after the journey
  • we are planning long-term travel offers 1 + 50% discount on the second ticket

Transfer for connections going to/from Ukraine is not guaranteed

updated: 08. 08. 2022

The transfer between train and bus connections is not guaranteed because the route crosses the border with Ukraine, which is not part of the EU. In addition, the connections are operated by two different carriers.

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By logging in I agree with conditions of the loyalty program, processing of personal data and declare that I have reached the age of 16. Cancellation of tickets is only possible to leo credits.