The air conditioning in the train doesn't work? Leo Express is the only Czech company that will refund 100% of the fare in case the air conditioning doesn't work until the end of August
Prague, June 21, 2023 - Passenger comfort is a top priority for Leo Express. On hot summer days, a pleasant cool-down is a must when traveling by train, which is why Leo Express is guaranteeing passengers working air conditioning on all long-distance train connections until the end of August. Otherwise, 100% of the ticket price will be refunded in leo credits.
"Summer has arrived and with it the opportunities for leisure travel with Leo Express. It is important to us that, among the other benefits of traveling by train, the temperature is comfortable. This is especially important when traveling in formal clothing such as shirts and sundresses. That's why Leo Express guarantees that the air conditioning on its long-distance trains is working during the summer months. We also clean our trains more intensively in the summer, which contributes to even greater cleanliness and comfort," says Michaela Müllerová, Customer Service Manager at Leo Express.
At the same time, the carrier automatically adjusts the intensity of the air conditioning in the trains according to the outside temperature to avoid temperature shocks. Passengers can also cool down on board with ice cream or chilled drinks.
Air conditioning you can count on
In the past, the vast majority of customers on Leo Express long-distance trains traveled with working air conditioning, or the carrier refunded 25% of the ticket price in leo credits due to reduced comfort. Now the carrier has decided to guarantee its functionality.
If the air conditioning on the train is not working for more than 45 minutes and it is not possible to move the passenger to another air-conditioned seat on the train, 100% of the fare will be refunded in leo credits. All the passenger has to do is be a member of the Smile Club loyalty program, which offers other benefits in addition to the air conditioning guarantee. For example, cashback of up to 10% of the fare for each trip.
More about guaranteed air conditioning >
Contact for media
Emil Sedlařík, phone: +420 773 740 512, e-mail: [email protected]
Leo Express is a private transport operator that has been providing rail and bus passenger services in Central Europe since 2012. In the Czech Republic, it primarily operates on the commercial route Prague – Olomouc – Ostrava, with selected train services continuing to Prešov in Slovakia or Kraków in Poland. The network is complemented by bus connections to Ukraine, which link with train services. Since December 2019, Leo Express has also operated regional trains in the Pardubice region in the Czech Republic, and in December 2023, the company took over regional rail services on the busiest Slovak line, Bratislava – Komárno. The company already has experience in the German market, where it operated train services between Berlin and Stuttgart from 2017 to 2020. For 2026, new connections are planned from Prague via Olomouc to Bratislava, from Kraków to Warsaw, as well as from Przemyśl via Kraków and Prague to Frankfurt and Frankfurt Airport. Together with its main shareholder, the Spanish state railways Renfe, it plans strong growth in Europe in the coming years, both in commercial routes and in public service obligations.
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