The air conditioning in the train doesn't work? Leo Express is the only Czech company that will refund 100% of the fare in case the air conditioning doesn't work until the end of August
Prague, June 21, 2023 - Passenger comfort is a top priority for Leo Express. On hot summer days, a pleasant cool-down is a must when traveling by train, which is why Leo Express is guaranteeing passengers working air conditioning on all long-distance train connections until the end of August. Otherwise, 100% of the ticket price will be refunded in leo credits.
"Summer has arrived and with it the opportunities for leisure travel with Leo Express. It is important to us that, among the other benefits of traveling by train, the temperature is comfortable. This is especially important when traveling in formal clothing such as shirts and sundresses. That's why Leo Express guarantees that the air conditioning on its long-distance trains is working during the summer months. We also clean our trains more intensively in the summer, which contributes to even greater cleanliness and comfort," says Michaela Müllerová, Customer Service Manager at Leo Express.
At the same time, the carrier automatically adjusts the intensity of the air conditioning in the trains according to the outside temperature to avoid temperature shocks. Passengers can also cool down on board with ice cream or chilled drinks.
Air conditioning you can count on
In the past, the vast majority of customers on Leo Express long-distance trains traveled with working air conditioning, or the carrier refunded 25% of the ticket price in leo credits due to reduced comfort. Now the carrier has decided to guarantee its functionality.
If the air conditioning on the train is not working for more than 45 minutes and it is not possible to move the passenger to another air-conditioned seat on the train, 100% of the fare will be refunded in leo credits. All the passenger has to do is be a member of the Smile Club loyalty program, which offers other benefits in addition to the air conditioning guarantee. For example, cashback of up to 10% of the fare for each trip.
More about guaranteed air conditioning >
Contact for media
Emil Sedlařík, phone: +420 773 740 512, e-mail: [email protected]
Leo Express is a private international transport operator providing rail and bus passenger services across Central Europe since 2012. Its core network connects the Czech Republic with Slovakia and Poland, including services from Prague to Kraków, Warsaw and Prešov, complemented by feeder bus connections to Ukraine. In addition to its commercial services, the company operates PSO regional services in the Czech Republic and Slovakia.
In 2026, Leo Express is launching new international connections Prague – Olomouc – Bratislava, Frankfurt – Prague – Kraków – Przemyśl and Prague – Pilsen – Regensburg – Munich, further strengthening its cross-border network and connecting Czech Republic, Slovakia, Poland and Germany with modern trains and high-quality onboard services.
Together with its strategic partner, the Spanish state railways Renfe, Leo Express is pursuing further growth in the European market, both in commercial routes and in public service obligations.
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